Good leads usually go cold because nobody follows up consistently.
The owner is on site, quoting, driving, or serving another customer. The enquiry sits in an inbox while the customer keeps searching.
Speed to lead
Reply to every enquiry before they call someone else.
For trades and local services, speed matters. Growvio sends an instant SMS and email, alerts the owner, then follows up politely over the next 7-14 days.
Lead sequenceArmed
0 minInstant SMS
1 hourSMS nudge
24 hoursEmail reminder
5 daysFinal check-in
Instant first reply
The customer gets confirmation within seconds, even if nobody can answer properly yet.
Owner alert
The business gets the job details by SMS and email so the lead is hard to miss.
6 touchpoints
Follow-up without relying on memory.
The timing can be adjusted by business type. The goal is simple: reply fast, then check in politely until the lead replies or the sequence closes.
0 minCustomer confirmation and owner alert with the enquiry summary.
1 hourFriendly SMS nudge if there has been no reply yet.
24 hoursEmail with the next step, examples, or booking link.
5-14 daysFinal close-loop messages across SMS and email.
Customer view
The customer feels acknowledged, not ignored.
A fast, useful response makes the business feel organised before the first conversation has even happened.
- Confirmation that their enquiry has landed.
- Clear next step, such as reply with photos, choose a time, or confirm the postcode.
- Polite reminders that do not feel like spam.
- Messages stop when they reply, so conversations stay natural.
Owner view
Professional speed without extra admin.
The system does the repetitive chasing while you focus on pricing, booking, and delivering the work.
- Instant SMS and email auto-reply.
- Owner SMS and email notification.
- Pipeline status and dashboard tracking.
- Copy customised to your trade, area, and tone.
- Manual takeover whenever you want to reply yourself.
Questions
Useful automation, not robotic chasing.
Will the messages sound like us?
Yes. The copy is written around your service, tone, and next step. A landscaper, roofer, clinic, and builder should not use the same wording.
What happens when a lead replies?
The follow-up can stop automatically and the conversation moves to the owner, inbox, or phone workflow.
Free audit
See the follow-up sequence for your business.
We can show the exact SMS and email flow a new enquiry would receive from your trade or local service business.